Makati | Hybrid Work Model | Competitive base + benefits

We are not your typical networks team. We are collaborative, customer obsessed and delivery focused, and we are looking for a Customer Change Specialist to join our Networks team in Makati, acting as the operational interface between Orro and our customers for infrastructure and technology changes. This is not a back office ticket pushing role. You will own the full lifecycle of customer changes, sit at the centre of CAB governance, and coordinate across Networks, Cyber, Cloud, Collaboration and Service Desk teams to make sure every change lands cleanly.

About Orro

We're an Australian success story, now close to 500 people strong, delivering secure, end to end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia's biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create "future now" solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they're with. But more than that, we know that real impact comes from connecting people, not just machines. That's why we take the time to understand our clients; how they work, what matters to them, and where they're headed so we can deliver not just what they need today, but what they'll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

What You'll Be Doing

You will own the operational coordination of customer changes across managed environments, sitting within the Networks team but working closely with technical teams across Cyber, Cloud, Collaboration and Service Desk. You will be the central point customers come to for change activity, the person who keeps CAB running on time, and the operational glue that makes sure approved changes are resourced, scheduled, implemented and validated through to completion. The role works to ITIL aligned processes and supports Australian and global customer environments from our Makati office, with occasional flexibility required for change windows outside standard business hours.

• Own the full lifecycle of customer changes from acknowledgement through assessment, scheduling, implementation, validation and closure

• Act as the primary coordination point between customer stakeholders and Orro delivery teams, communicating approvals, risks and outcomes clearly and professionally

• Coordinate CAB activities including agenda preparation, scheduling, action tracking, governance reporting and management of maintenance windows and blackout periods

• Follow up with technical teams across Networks, Cyber, Cloud, Collaboration and Service Desk to make sure approved changes are resourced, progressed and completed on time

• Work inside customer systems and portals where required to raise, track and progress changes, and make sure all records, risk assessments, rollback plans and closure evidence are complete and compliant

• Lead post implementation reviews for major, failed or high risk changes, capturing lessons learned and driving service improvement actions

• Produce customer facing and internal reporting on change activity, SLA adherence, failed changes, trends and improvement opportunities

What You'll Bring

The Essentials

• Minimum 3 years experience in a Change Coordinator, Change Analyst or similar ITSM role within a managed services or large enterprise environment

• ITIL v4 Foundation certification with practical experience applying ITIL change management in a live operational environment

• Hands on experience with ITSM tooling such as ServiceNow, Jira Service Management, BMC Remedy or similar

• Strong written and verbal communication skills with the confidence to engage technical teams, customers and senior stakeholders, and to translate technical detail into clear business language

• High attention to detail and the ability to manage multiple changes, deadlines and stakeholders concurrently without losing composure or quality

Bonus Points

• Formal tertiary qualifications in IT, Business or a related field

• Exposure to enterprise infrastructure environments across networks, cloud, cyber security or unified collaboration

Even if you don't tick every box, don't let that hold you back. If this sounds like your kind of challenge, we'd genuinely love to hear from you.

Why Orro Philippines?

We're proud of our growing presence in the Philippines, with over 150 team members and a central office in Makati, right in the heart of the business district. At Orro, we support our people and those who matter most to them through meaningful, inclusive benefits designed to help you thrive. From HMO with dependent cover, extra vacation leave, and public holiday swaps that reflect cultural and family diversity, to extended maternity leave and flexible work options, we've built a workplace that supports every stage of life.

We also invest in your growth through leadership and development programs, and offer paid volunteer leave, extra allowances, employee discounts, and access to a wellbeing platform filled with expert fitness, nutrition, and mental wellness resources.

Note: The role is subject to state and federal police background checks.